Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
We at Dessini are committed to ensuring customer satisfaction. If you wish to return a product, please review the following terms carefully:
- Return Eligibility:
- Returns must be initiated within 7 days (one week) of receiving the product.
- Products must be unused, in their original packaging, and in the same condition as delivered.
- Non-Eligible Items:
- The following items are not eligible for returns:
- Perishable goods (e.g., food, flowers).
- Custom-made or personalized items.
- Items marked as “Final Sale.”
- Return Process:
- To initiate a return, contact us at support@dessini.de within 7 days of receiving your order.
- Provide your order number and the reason for the return.
- Once approved, you will receive return instructions.
- Refunds:
- Refunds will only be processed for returns initiated within the 7-day return period and after the product is inspected and approved.
- Refunds will be credited to the original payment method within 5-7 business days.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Damaged or Defective Products:
- If the product arrives damaged or defective, contact us within 7 days of receipt for a replacement or refund.
For any questions, please reach out to us at support@dessini.de.
